FAQs

Troncones is approximately 20 km (12 miles) North of Ixtapa/Zihuatanejo. It is 200 km (124 miles) North of Acapulco on the Pacific Coast of Mexico. Casa En Las Rocas is a short 30 minute drive from the Acapulco International Airport (ACA).

Troncones Map

Please use the contact form on the website or email us at [email protected].

You may hire a taxi or rent a car at the Airport.

Electrical power is the same as in the USA and Canada – 110V. For European visitors, you need to bring power adapters/converters.

You should drink only bottled water outside the villa. Filtered water is available at the Palapa.

There are several small convenience & liquor stores as well as fruit and vegetable stands in the village. Our Villa Staff can arrange for fresh fish and seafood from local vendors. 30 minutes from Troncones in Zihuatanejo is “Sam’s Club” or  “La Comercial Mexicana,” a large modern Supermarket as well as other various markets offering traditional Mexican foods along with arts, crafts and lots of souvenirs.

Yes, please ask for permission prior to your arrival.  A refundable deposit of USD 250 is required for any potential damages. The pet owner is fully responsible for the pet’s cleanliness throughout the estate.

• Passport
• Comfortable beach clothes
• Shoes for hiking or biking and water
• Shoes for those tide pools on the beach
• Medication
• Sunscreen
• Hats
• Personal hygiene products
• Bug spray
• Sunglasses
• Ipod or personal music choice
• Books and magazines are available at the villa, but if you have a favorite, bring it along

Check with your provider for a plan suitable for your needs while out of the country. Mexico does have a 3G network.

The Villa has WIFI, Sky HD, and TV to watch your favorite movies.

Please check with your credit card companies. Let them know you will be using your card out of the country and traveling to Mexico. Several restaurants on the beach take credit cards now, but there are still many that do not. None of the local tiendas (little stores) take credit cards. You can find ATMs in many locations to draw local currency USD/MXN. 1 USD = 20 MXN.

We have a permanent staff of 2 on the property (simple cooking, room cleaning/washing and gardening). For large groups of 6 or more, we recommend Chef services. Please inquire for special rates. Please let us know the size of your party and any special needs.

Vacation time is valuable and the best experiences are usually those that you get from trusted sources. We have put together an exhaustive list of useful information and links on our page Helpful Links. Please have a look and enjoy every precious moment at CASA EN LAS ROCAS!